Terms and Conditions

Reservation Policy

Reservations are a contract between The Station Hotel and the person named on the reservation, and are not transferable to any other person. The named person must occupy the site or unit for the duration of the contract and is responsible for all occupants and visitors of that site or unit. In the case of group bookings, one person is ultimately responsible for the group’s behaviour and any damages.

Rates and conditions are subject to change at any time and without notice. Minimum stay periods and peak rates will apply during busy times including School Holidays, Public Holidays and during events held in Hunterville and surrounding areas. All rates quoted are per night and include GST. Management reserves the right to re-quote any errors in quoted price (including verbal and written quotes).

A deposit of one night or 50% of the total stay (whichever is larger) is payable to confirm a booking. Reservations are only confirmed on receipt of the deposit.

The balance of the reservation is payable in full on or before arrival. A 3% fee will apply when paying by credit or Visa/Mastercard debit cards. Our preferred payment method is internet banking –

Bank: Westpac Bank
Account: 03-1522-0196949-00
Reference: Please use your reservation number as a reference.

All remaining balances need to be paid in full prior to arrival.

Sites & Units are allotted at the discretion of management who reserve the right to alter if necessary or cancel tenancy at any time.

Bond/Cash Payment

A valid credit card is required on file. If no credit card is available, a $200 cash bond will be payable at check-in.

Management will charge additional costs for damages and/or additional cleaning required to the hotel’s property. Any breach of the hotel’s rules will result in cancellation of tenancy, and NO refund will be given.

Cancellation Policy

All cancellations must be advised in writing by emailing creswellfamilytrust@gmail.com. Phone cancellations will not be accepted.

Cancellation within 21 days of arrival will result in a loss/charge of 50% of the booking value or one night stay (whichever is greater). Cancellations outside 21 days of arrival will result in a fee of $50 per unit/site cancelled.

Cancellation of group bookings (3 units/sites or more) within 42 days of arrival will result in a loss/charge of 50% of the booking value or one night stay (whichever is greater). Cancellations outside 42 days of arrival will result in a fee of $50 per unit/site cancelled.

Exceptions to the above are: Non-refundable dates – 24th December to 14th January annually, Public Holiday weekends and during events such as The Hunterville Shemozzle etc.

Amendments to bookings may be made at Management’s discretion, outside of the non-refundable cancellation date and not including the non-refundable dates above. If an amendment results in the shortening of a stay or a reduction in guest numbers, it will be treated as a cancellation. No refund will be given for arriving after or departing before your booked dates.

The standard cancellation policy now applies to all bookings, irrespective of Covid.

General Policies

Arrival Time: Between 2pm – 8pm unless with prior arrangement
Departure Time strictly: by 10am

No early check-ins or late check-outs are permitted at peak times.

Children are persons 2-14 years inclusive. Infants are classed as under 2 years and are FREE of charge.

Room Servicing

Our Upstairs Self-Contained units are serviced every second day

This includes:

  • Emptying of rubbish bin
  • Refresh toilet paper
  • Topping up of tea/coffee/hot chocolate
  • Topping up of dishwashing liquid
  • Replacing towels left on the bathroom floor
  • Changing tea towel and dishcloth (if used)

Dog Policy

The Station Hotel is dog friendly by pre-arrangement, except between 20 December – 30 January, or during events and long weekends. A maximum stay of 5 nights is permitted.

The following conditions apply:

  • Dogs are strictly by prior arrangement only, and a maximum of 2 dogs per group applies
  • A $15 fee per stay for your dog (excludes assistant dogs)
  • Certified disability assist dogs are welcome, with proof of certification
  • We reserve the right to exclude some breeds of dog entering our park
  • Your dog must be well-socialised with people and other animals and be fully house trained
  • Your dog must be always on a lead around the grounds and cannot be left unattended
  • All dogs must be legally registered
  • Your dog must be clean and not have fleas
  • You are responsible for cleaning up after your pet immediately
  • Your dog is not permitted in or around communal facilities
  • Damages caused by your pet are the owners/booking holders’ sole responsibility and will be charged based on the specific damage
  • We reserve the right to require immediate removal of any pet that displays aggressive or unacceptable behaviour, including, but not limited to, biting, excessive noise (such as barking)
  • Guests with undeclared dogs will be required to leave without refund