Refund and Return Policy

All cancellations must be advised in writing by emailing creswellfamilytrust@gmail.com. Phone cancellations will not be accepted.

Cancellation within 21 days of arrival will result in a loss/charge of 50% of the booking value or one night stay (whichever is greater). Cancellations outside 21 days of arrival will result in a fee of $50 per unit/site cancelled.

Cancellation of group bookings (3 units/sites or more) within 42 days of arrival will result in a loss/charge of 50% of the booking value or one night stay (whichever is greater). Cancellations outside 42 days of arrival will result in a fee of $50 per unit/site cancelled.

Exceptions to the above are: Non-refundable dates – 24th December to 14th January annually, Public Holiday weekends and during events such as The Hunterville Shemozzle etc.

Amendments to bookings may be made at Management’s discretion, outside of the non-refundable cancellation date and not including the non-refundable dates above. If an amendment results in the shortening of a stay or a reduction in guest numbers, it will be treated as a cancellation. No refund will be given for arriving after or departing before your booked dates.